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Home of my tech rants, free programs, and a story or two…

SugarSync… A lesson in ruining a good thing.

SugarSync used to be my tool of choice to keep my data backed up and synced between my computers. This included my desktop and my notebook and my brother’s computer as well. It allowed me to maintain a single music library that was exactly the same on both of my computers so as to make sure that no matter where I was I had the same content. I also used it to keep other files and folders in sync between multiple computers. Whenever I would change something on one computer it would automatically be replicated to my other computers via the cloud backup service.

SugarSync version 1.0 was a power user’s dream. It gave a lot of control over how to use the service and it had all the bells and whistles which was great for the power user like myself. Then came along version 2.0 which took away some of the power user stuff but kept most of it in. I wasn’t too worried about it since it still had a lot of the power user functionality that I needed to use the service.

Now we have version 3.0 which is an absolute piece of crap. They have taken any and all power user functionality out of the program. Want to check the status of your files as they are being backed up/uploaded? Nope, can’t do that. It says it’s uploading but where’s the percentage? In past versions you could see that but in version 3.0 you can’t do that. In version 2.0 they introduced something called SugarSync drive that mounted your SugarSync account like a network drive, it was an amazing feature. Where did that go? You guessed it, version 3.0 took it out. Then they took the ability to sync music directories out of the service simply because… oh crap, we could corrupt iTunes libraries. But I don’t have iTunes on my machine, I won’t let that piece of crap software on my machine. But still, you won’t let me sync music directories because it could corrupt an imaginary iTunes library that doesn’t exist.

With version 3.0 SugarSync managed to alienate the entire power user section of their user base just to make their software easy to use for computer know-nothing idiots. Well, they actually managed to make the software more difficult to use because they over simplified their software.

Let this be a lesson to you folks, there’s a way to make your software so “easy to use” that it can actually be more difficult to use for those people who used past versions of your software. SugarSync is completely guilty of this. A person I know said it best… “Make something any fool can use and you make something only a fool can use.”

I used to be a paying customer of SugarSync for four years… now I am not.

Oh, and one more thing SugarSync. If you don’t know what you’re doing in kernel land don’t go playing in kernel land! That’s right, your file system filter driver that you used to determined what files changed often blue screened my notebook. Lesson number two of the day is this… If you don’t know what you’re doing in kernel land don’t go playing in kernel land! It tends to send your users to a blue screen of death and in my case, a corrupted file system in which, thankfully, CHKDSK was able to correct and salvage the file system. Thank God I was running NTFS and not FAT32 or I would have been really fucked.